Is it an EMERGENCY?  CALL 911 Immediately!

If you feel there is a danger to any person, call 911 and mention that there is a mental health emergency. If your relative is seeing, hearing, or feeling things that are not real, do not argue, deny or reason with him/her at this time! Instead, assure them that you love them and that you want to help them.

Crisis Intervention Team (CIT) Training is a training program developed in a number of U.S. states to help police officers react appropriately to situations involving mental illness or developmental disability. You can also register with some police departments, such as the Elgin Police, to let them know you have a person in your home that may require mental health intervention. 

Use a calm, reassuring voice when talking to your family member. Have another family member secure any potential weapons, such as kitchen knives, baseball bats, etc. If the person becomes extremely violent and you feel in danger, leave the premises and call 911.

The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.

If you are experiencing a behavioral health crisis, you may dial 988 to be connected to your nearest crisis center, or those in Ecker's service area may contact Ecker's 24/7 Crisis Line for immediate help.

Those who call our Crisis Line will be directed to the program best suited to meet the needs of the individual experiencing a crisis, such as these listed below.  

Ecker's Crisis Stabilization Program (CSP)

Provides support for individuals (age 18+) who are experiencing a mental health crisis.

​

CSP Services are available 24/7 (effective March 21, 2023) by phone or on a walk-in basis at 1845 Grandstand Place, Elgin, IL 60123.

​

As a therapeutic, trauma-informed alternative to the Emergency Room, the Crisis Stabilization Program aims to prevent unnecessary emergency department visits and inpatient psychiatric hospitalizations by providing crisis intervention services to anyone in the community aged 18+ experiencing a behavioral health crisis. Walk-ins are accepted, and no appointment or insurance is required. Access the CSP at Ecker's North Entrance.

​

While an appointment is not required; calling before arrival is recommended at (888) 325-3750.

Ecker's Mobile Crisis Response Services (MCR)

Mobile Crisis Response (MCR) is a mobile intervention responding to the location of the individual seeking to:

• Achieve crisis symptom reduction & stabilization 
• Establish support for the individual's caregivers when applicable
• Mitigate the crisis event
   

MCR activities are tailored to the needs of the individual and may include:

• Short-term intervention 
• Crisis safety planning 
• Brief counseling 
• Consultation with other qualified providers to assist with the individual's specific crisis 
• Referral & linkage to community services 
• Facilitation of a safe transition to a higher level of care in the event the individual needs additional support
   

MCR is provided by a team trained in crisis stabilization techniques and team members with lived experiences. They often work with the Elgin Police Department. 

In Aurora, contact A.I.D. 24/7 Crisis Intervention Services at 630-966-9393.